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How to Book Campsites in Torres del Paine: A Step-by-Step Guide | Chile

Campsites in Torres del Paine - Dickson

You may expect the O Circuit  to be tough, but perhaps more unexpectedly arduous is actually booking campsites in Torres del Paine. When it comes to making reservations across three websites, factoring in sporadic availability and a whole lot of outdated information, even your Lonely Planet guidebook can’t save you.

Have you found booking your campsites for Torres del Paine is a real pain in the ass? Below you’ll find everything you need to know (along with a 2017-2018 update from Erratic Rock) about 2017 regulations for Torres del Paine National Park, suggested trekking routes, and information on how to book campsites in Torres del Paine.

What changed in 2016? 

As of October 15, 2016, Torres del Paine is making it very hard to show up and improvise. So what’s changed? You can read the full PDF in Spanish here, or I’ve summarized it below:

  • It’s mandatory to have advance reservations for all the campsites along the W Trek and the O Circuit. Printed vouchers may be required at designated checkpoints on the trail.
  • The O Circuit can only be traveled counterclockwise.
  • The Las Carretas – Paine Grande Trail is closed in high season.
  • It is now prohibited to camp at Las Carretas camp.
  • The Laguna Amarga – Serón trail is closed.

Campsites in Torres del PaineMap + Campsites in Torres del Paine

There are three different agencies (CONAF, Vertice, Fantástico Sur) that offer campsites and shelters in Torres del Paine National Park. The campsites you need to reserve will depend on your route and budget.

You can either wait and book your campsites in person in Puerto Natales (very limited availability) or book online, alternating between corresponding websites.

Campsites in Torres del Paine

How to Book Campsites for Torres del Paine

Updates from Erratic Rock (November 2017)

Rustyn of Erratic Rock says: “As of right now the reservations systems for Vertices are still a major mess. Fantastic Sur is doing a pretty good job of handling their reservations but Vertice is backuped up… People are coming and going from the park, but it the big topic right now – ‘what the hell is going on with Vertice?'”

Step 1: Choose your Trek

There are three main trekking routes in Torres del Paine: The W Trek, The O Circuit, and the Q Circuit. Each of the routes will take you in on a path the shape of the indicated letter. The W Trek is the shortest at 3-5 days, the O Circuit is meant to be trekked in 6-10, and the Q Circuit can be accomplished in 7-11 days. Most treks will begin at Paine Grande or Las Torres and travel counterclockwise. I have a post on Torres del Paine trekking routes coming soon!

Step 2: Plan your Route

Once you’ve decided between the routes, you’ll need to pick the campsites you wish to stay in along the way. The sites you choose will be impacted by your budget, preferred trekking times, and campsite availability. Check out our post on which campsites to book depending on your route.

Step 3: Check Availability

Before making your bookings, you’ll need to check that almost every campsite on your route is available for your dates. Once you have a start date in mind, make an Excel sheet with the dates you’d stay in each campsite. You’ll need to visit the fantasticosur, Vertice Patagonia, and CONAF websites separately to check availability. If one date is unavailable, consider checking availability for nearby campsites. If you’re running into problems, try the whole itinerary with a different start date. Tip: The best way to see sunrise at the Torres del Paine is to camp at the free CONAF site – “Torres” – one hour from the viewpoint. This is the most popular campsite in the park, so I’d recommend checking availability for this site first and planning your trip backwards. (UPDATE JULY 2017: Campamiento Torres isn’t accepting reservations for 2017-2018. Instead, you can either splurge on a night at Chileno or wake up extra early to see sunrise from Central)

Step 4: Make your Reservations

It is most economical to start your reservations with the free campsites in Torres del Paine on CONAF (you can cancel if needed). Next, book your campsites along the W Trek as these are the most likely to fill up first. Finally, head over to fantasticosur and Vertice Patagonia to finalize your reservations. To ensure you don’t get stuck with an incomplete itinerary, it is important to make all of your reservations on the same day. Note: If one or two of your preferred campsites are booked, you may consider leaving holes in your itinerary, and trying daily for new spots to open up. Once you arrive in Puerto Natales, you can enquire in person. If you’re traveling in low season, there is constantly new availability.

Step 5: Check ’em!

After making reservations across three different websites, you’ll want to double check that you didn’t make any mistakes on dates or campsites. You can easily cancel and rebook on the CONAF site, and you will need to message fantasticosur and Vertice Patagonia directly to make changes to your reservation.

Step 6: Print and Get Ready

Print a paper copy of all your reservations to carry with you on your trek. You’ll need to show proof of reservation to get past some of the checkpoints in the park. Now that you’ve got your dates locked in, you can start planning the trek itself!

… no campsites available? 

The reservation process was a bit of a disaster for the 2016-2017 season. Reservations were mandatory, but I met plenty of people traveling without them. There are two main checkpoints along the O Circuit: Guardaria Coirón where they require proof of booking for Dickson or Los Perros and Guardaria Los Perros where you must show reservation for Paso or Gray.

Listen. The restrictions were put in place to protect the park, so we recommend making an honest effort. We met people sneaking onto the campsites in Torres del Paine without problems, but we think the best course of action is this: If your preferred sites are booked, try back every day until your trek starts. If you’ve still got gaps in your itinerary, try to make reservations along the way by asking campsites or checkpoints to call ahead. Last resort is arriving to your campsite around dark and being apologetic about it. The rangers may roll their eyes, but they won’t usually send you on your way to become puma fare after sunset.

For more information on how to get to Torres del Paine, the best time to visit, and a comparison on the W Trek vs the O Circuit, read The Other W Trek: The O Circuit.

Traveling to Patagonia? You might also like:

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 Are you planning a trek in Torres del Paine? Everything you need to know about campsites in the park and how to book them.

Do you have any other questions for your trip to Torres del Paine? Want more information on the campgrounds? Comment with your questions and we’d be happy to help!

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192 Comments

  • Reply
    Paul
    June 5, 2017 at 12:40 am

    Camp Torres isn’t coming up on the CONAF site, but two other campsites are. Does that mean Torres is sold out, or am I looking in the wrong place?

    • Reply
      Taylor Record
      June 5, 2017 at 3:31 pm

      Hey Paul! Torres is often the first to sell out, but I believe it’s also closed through winter months. Are you looking for dates in November? If I were in your position, I’d consider making a backup reservation at Central Torres with fantasticosur, checking the CONAF site daily, and worst case, simply waiting until you get to Puerto Natales for an in-person booking. Please let me know how it goes!

      • Reply
        Troy
        September 7, 2017 at 4:03 pm

        I have received an email acknowledging that I requested campsites through Vertice but after two days have not heard from the “sales” team to confirm we have sites and to make a payment. What is normal to expect in this process to aid in trip planning. I have sent two emails back asking for an update and to get final confirmation. Any advice is appreciated.

        Also, I am going in Dec 10th and could use advice of what to do upon arrival from Puerto Natales. Is it wise to start the first leg and get to Seron or is there a good place that might be available to camp that night for an early departure the next morning.

        Advice on these two items is greatly appreciated.

        • Reply
          Taylor Record
          September 10, 2017 at 6:59 am

          Hey Troy! Most people have had the same problem You can either send over your card details via email (which I wouldn’t love to do) or follow up a few times (Spanish can help!) and wait on them to get back in touch. It’s kind of a painful waiting game, but at least you know they’re not replying to anyone and giving up your spaces!

          As for your arrival to Puerto Natales: Buses from Puerto Natales to Torres del Paine (2 hours) depart daily at 7:00am and 2:30pm. You’ll likely need to wait to arrive unless you get into Puerto Natales early. If you do wind up on the afternoon bus, the trek to Seron is easy but 4-5 hours and you’d be pushing it to finish before dark. I’d recommend grabbing a campsite or hostel in Puerto Natales (there are plenty) and heading off early the next morning. Good luck and let me know if you have any other questions!

          • Chris
            September 10, 2017 at 8:52 pm

            Same situation here! Been waiting for Vertice to get back to us for two weeks now, and that’s holding us from booking for Fantasticosur sites. Not great!

          • Ryan
            September 11, 2017 at 6:42 pm

            Hey Chris,

            I was also waiting for Vertice for a couple of weeks then I finally just called them at +56 61 241 5693. They had someone that could speak in English on the phone to me and I had everything confirmed via email within a couple hours of that phone call.

          • Christian
            September 18, 2017 at 5:11 pm

            Hey Ryan!

            Thanks for the extra advice. I ended up calling vertice (two hours one day without success then got the line right away next morning ) and they were really nice and my reservations were completed and paid for by the evening.
            Fantasticosur went through immediately online so that wasn’t a problem.
            We are now all set to do the W 🙂

            Thanks again!

          • Eryn
            September 20, 2017 at 10:24 pm

            I have tried calling so many times too! I didn’t book our Fantastic Sur spots because we were waiting to book it all at once and now there aren’t any left but the really expensive ones! I will call first thing in the morning tomorrow. Fingers crossed!

          • ALICE
            October 1, 2017 at 6:19 pm

            Hi, Thank you for all the info. One question, its written that the Laguna Amarga to Seron trail is closed this season, but you are talking about doing it anyway if I well understand ?

          • Taylor Record
            October 9, 2017 at 12:35 pm

            Hi Alice. I haven’t seen any updates, but I don’t believe it’s possible to hike Laguna Amarga to Seron trail this season.

          • Ashley
            November 4, 2017 at 2:36 pm

            Hello! Question about reservations with Vertice… I have had no luck locating the page on their site to reserve campsites. They seem to imply that I must now reserve via email. I have been sending them emails and trying to call them this week with no luck. Any help/suggestions? I have already booked the Fantástico Sur campsites for my friend and I do to the W at the start of December but I still need to book Paines Grandes… then I plan to carry on with the O by myself but, since Vertice owns that side of the park, it has been a painful waiting game.

          • Lindsey
            November 6, 2017 at 8:16 pm

            Hi everyone! I’m hoping you can provide an update on when you ended up hearing back from Vertice (if at all). A friend and I reached out to Vertice today in hopes of staying early-December but we are worried with all of the comments above that we won’t hear back in a timely manner to book the Fantastico Sur lodgings. I’m wondering if anyone has a WhatsApp number for Vertice, or if someone was able to get in touch with the company another way. We are specifically looking to book Refugio Grey and Refugio Paine Grande through Vertice. Thanks in advance!!

    • Reply
      Marissa
      July 6, 2017 at 4:33 pm

      Hey not sure if you’ve figured this out yet but it looks like Camp Torres is closed this year. I was just on the CONAF site and it had an update on there.

      • Reply
        Taylor Record
        July 14, 2017 at 11:29 am

        Thanks for the update, Marissa! I really appreciate it. I’ll make an amendment to the post now!

        • Reply
          Stephen
          August 20, 2017 at 7:13 pm

          Hi Taylor! Do you know if Torres opens back up in 2018 or is it closed for all of 2017/2018?

          • Taylor Record
            August 21, 2017 at 10:16 am

            Hi Stephen. I just checked the TdP website, and I’m afraid Torres is closed for the whole season. Hard to say exactly why! Your option is either to stay at Chileno (a bit pricey) or the Torres camp owned by Fantastico Sur (requires an early wakeup). Bummer that it’s closed –
            I hope it opens back up again next season! > http://www.parquetorresdelpaine.cl/es/sistema-de-reserva-de-campamentos-1

      • Reply
        Phil
        October 16, 2017 at 4:49 pm

        Hi at all,

        we got almost the same problems everybody has. just two questions: is it possible to walk the w-trek the other way round? i managed to book camp central at the first night, then camp frances for the following night. what i need know is my booking confirmation for camp paine grade and camp grey for the last two nights. i ll try to call again later. there is just a strange beep right now. the other question is: if i didnt get camp paine grande and camp grey, we thought about booking a second night at camp frances, just walk up to mirador britanico and get back later. and then for the last night, just walk to camp grey without reservation. do you think its possible to just be very sorry for have no reservation and just pay double or something? thanks for answering!! we are kind of desperate, as we already booked our flights from germany… (Date for the Trek should be 17-21 November)

        • Reply
          Taylor Record
          October 17, 2017 at 6:29 am

          Hi Phil,

          To answer your first question: Yes! It is possible to hike the W-Trek in reverse. As for reservations, I understand all the camps have a one night limit. Unlike the O, there were no checkpoints for campsites along the W portion of the trail (aka they won’t stop you from walking onward). That being said, you typically do need a reservation to stay the night and they’ll give you some sort of tent tag at some of the camps to indicate it. I’d recommend popping into the offices when you get to Puerto Natales and I’d expect you’ll be able to have a reservation before starting the trek. Good luck!

          • Phil
            October 17, 2017 at 9:22 am

            Hi Taylor, thanks for the fast reply! there is no one night limit for the fantasticosur camps – i tried to book the second night in frances and it worked. so we got our first three nights safe… we will just try as you said. get to puerto natales and try to book at the vertice office… this blog really is great by the way. 🙂

          • Brian Zimmerman
            November 20, 2017 at 4:52 am

            Vertice has been horrible replying to me too. I am in the same boat. Is popping into the offices a viable option? I am looking to do the same as the reservation system has been a mess. I can pay on site as I would hate to “sneak in”

    • Reply
      Khaleel
      September 19, 2017 at 7:09 pm

      How long after you reserve spots with Vertice Patagonia are you excpected to get a response it’s been about three weeks

  • Reply
    Kate
    June 5, 2017 at 11:59 pm

    Is there a step by step to actually booking? I’ve gone through the Fantastico Sur website and I cannot find where to book. I click on the campsites and nothing happens.

    • Reply
      Taylor Record
      June 6, 2017 at 4:46 am

      Hey Kate. I checked on FantasticoSur today and it looks like their booking engine is undergoing a revamp. Unfortunately, your only choice for now is to email them at ventas3@fantasticosur.com. Hope this helps!

  • Reply
    Claire
    June 6, 2017 at 11:49 am

    Hey! I love this post, I’ve been struggling to find decent information and this is the best resource! One thing I wondered, is that you mention equipment rental at sites is not possible for the O trek, yet when I checked out the Suggested Route: Serón > Dickson > Los Perros > Gray > Paine Grande > Frances > Torres, they all mention rental. I’d love to know why you mentioned you couldn’t rent equipment on the O trek as I wouldn’t want to get there and it be an issue if I didn’t take my own.

    Thank you so much for all your help with these posts.

  • Reply
    Andy Fine
    June 8, 2017 at 7:34 pm

    I haven’t had any luck booking anything with Vertice. No matter what date I choose, it shows the sites as “vendido”. I can’t believe they are all actually sold out. I have emailed them with no response. Any suggestions on what I should do? Thanks.

    • Reply
      Taylor Record
      June 8, 2017 at 10:41 pm

      Hi Andy! I emailed Vertice and FantasticoSur a couple of weeks back. I never heard back from Vertice, but FantasticoSur said that 2017-2018 availability would come available the end of May. My guess is that Vertice hasn’t made the switch between seasons yet, but that it should be coming soon. When are you planning your trip?

      • Reply
        Andy Fine
        June 9, 2017 at 1:07 pm

        I’m planning on being at Torres del Paine starting November 17. Hiking the O route. I also had the same issue as Paul, can’t seem to reserve Camp Torres. The Conaf website only allows you to book sites so far in advance. Once you get past early December it says the dates are too far in advance. So I’m not convinced that the Torres campsite is sold out, because it doesn’t show up on any possible date. Thanks for your blog, I appreciate the information trying to figure this out.

      • Reply
        Cara Walker
        September 1, 2017 at 9:47 pm

        Hi there! I am not sure what other information I hope to gain because you all have already provided so much, but I am struggling with Vertice reservations. My flights are booked and I hope to complete the O Trek December 24-January 1. FantasticoSur responded promptly and was easy to book. Sadly, I still haven’t received a response from Vertice – even after my initial online booking request and 3 follow up emails. I emailed Erratic Rock also on the off-chance they have insight. Nothing. Any suggestions or tips? Also, as my timeframe is somewhat crunched, are you familiar with a direct transfer from Punta Arenas airport to Erratic Rock? Thank you so much for your blog and insight!

        • Reply
          Taylor Record
          September 5, 2017 at 11:00 am

          Hi Cara. It sounds like everyone is struggling with Vertice. Someone above mentioned they got a faster reply by emailing in Spanish — perhaps you can give that a try? As for the transportation, you can easily take transport from the airport in Punta Arenas straight to Puerto Natales. As the town is tiny, you’ll get dropped maybe a 15 minute walk from the Erratic Rock office? From Puerto Natales to Torres del Paine, busses depart daily at 7:00am and 2:30pm so you’ll want to plan ahead for this. Good luck!

          • Vaclav Dekanovsky
            October 13, 2017 at 6:25 am

            Hello, I can just add that I struggle with Vertice. I emailed them many times, used their form online (which works just for some camps), I tried to call, but even when I someone picket up the phone (usually 10 or more tries on both numbers) then the call ended in few second with ‘Can you hear me?’ (I’m calling from Europe). I tried their facebook, twitter, yesterday I even send a postcard and I have contacted CONAF in the region if they can help me. So far no luck, but I don’t give up. Fingers crossed to everyone and thanks for news.

  • Reply
    Next Stop – South America! | Traveling Honeybird
    June 8, 2017 at 10:08 pm

    […] If you do need some advice then see our friends at Travel Outlandish and their amazing guide on How To Book Campsites In Torres Del Paine.  […]

  • Reply
    Haas
    June 8, 2017 at 11:32 pm

    Hi there, I just left a comment on another post actually, because I ran into the same problem as Andy F. I looked for campsites on Vertice today for October and Novemeber, and everything came up as sold out. I really want to do the W this fall, and just about fell out of my chair thinking perhaps everything was already booked up this far in advance. I’m supposing that isn’t the case quite yet, but in your experience, how soon should we be booking for those months?

    • Reply
      Taylor Record
      June 9, 2017 at 3:57 pm

      Hey, Jaz! I just reached out to Vertice again via email. My guess is that Vertice hasn’t updated their availability for the next season yet, as FantasticoSur just released dates at the end of May. I’ll update the information here if I hear back from them. Good luck and thanks for taking the time to comment!

  • Reply
    Julia
    June 16, 2017 at 2:10 am

    Hi there, has anyone had luck with booking through Vertice or FantasticSur yet? I’m pretty flexible with dates over November/December but having the same issues with everything appearing as sold out for Vertice. Has anyone had any luck booking with FantasticoSur via email, given their online booking system is still not up and running?

    • Reply
      Taylor Record
      June 16, 2017 at 4:16 pm

      Hey Julia! I just got an update from one of the gear rental shops in town. I’ve added a note to the end of the post if you’d like to check out the most current information. I emailed both FantasticoSur and Vertice this month and got a reply (albeit slow). Good luck!

  • Reply
    Jean
    June 19, 2017 at 11:33 am

    Thanks for the update. Was wondering what the go was this year!

    • Reply
      Taylor Record
      June 19, 2017 at 10:42 pm

      Sure thing! It’s certainly not the most straightforward process 😉

  • Reply
    Tom
    June 21, 2017 at 6:47 pm

    I’ve received the following information:
    We will start taking individual bookings or W or O circuit program reservations for next season during the first weeks of July.

    As we’ve kept your email address, we are going to send you all the information then.

    Best Regards,

    Alejandra Vargas Alvarez
    Ejecutiva de Ventas y Reservas

    Fantástico Sur
    Treks and Lodging
    W Trek – Torres del Paine
    Patagonia – Chile
    T: (56)(61) 2 614 184

    ventas3@fantasticosur.com
    http://www.fantasticosur.com

    • Reply
      Taylor Record
      June 22, 2017 at 1:31 pm

      Thanks for sharing the update, Tom! Fingers crossed they keep the commitment to email you. Hope your trip planning goes smoothly!

    • Reply
      Hannah
      July 3, 2017 at 11:57 pm

      Hi Tom,
      Now that is is July, I am trying to book camping spots on the W circuit. I am unable to access the reservation pages for the reasons everyone has stated above. Have you had any luck with the start of July?

      Thanks

  • Reply
    Mirla Klijn
    June 21, 2017 at 8:00 pm

    Same problem here, both with the website of Vertice and FantasticoSur.. Hoping an email will help!

  • Reply
    Claire Lawrence
    July 4, 2017 at 8:21 pm

    Just an update! I’m all booked through Vertice, but haven’t heard anything at all from FantasticoSur yet, has anyone heard anything from them?

    • Reply
      Julia
      July 5, 2017 at 9:08 am

      Im still getting an error through vertice online booking system “the requested page could not be found”. Did you book via email? No word from fantastico

      • Reply
        Claire Lawrence
        July 5, 2017 at 9:34 am

        Yeah I couldn’t get that to work, I just forwarded my previous email to bug them a bit and got a reply the day after. The prices have gone up so I guess they’re changing the site to fit!

        • Reply
          Daniel Johnson
          July 8, 2017 at 10:28 am

          What dates did you get with Vertice Claire? We have sent them multiple emails over the last couple of months trying to get space in their refugios in mid Nov and we finally got a response this morning saying that they are fully booked on the dates we wanted. If this is the case for November I can’t imagine what Dec/Jan/Feb would be like!

          • Taylor Record
            July 14, 2017 at 11:28 am

            Wow, really, Daniel? I’m surprised to hear November is already sold out. Have you looked into doing the trek in reverse? Another pretty trusty strategy is to check back. There’s enough time between now and November that I’d expect cancellations. Good luck!

  • Reply
    Maggie
    July 11, 2017 at 6:46 pm

    Hi all, just seeing this thread which is helpful as I’m getting a “sold out” or grayed out dates for Vertice and FantasticoSur, respectively. I spoke to someone over the phone at Vertice today and it sounds like they haven’t yet released dates for late December (when we’ll be there), however, I haven’t been able to contact anyone at FantasticoSur. Is anyone traveling around the same time? If so, have we missed the boat for reservations?

    Thanks!

    • Reply
      Taylor Record
      July 14, 2017 at 11:27 am

      Hi Maggie. I’m certain there are still sites available during that time, but the website isn’t updated. I’ve sent 4-5 emails just to get 1 back, so perhaps contact them a few more times and see what you can get? Good luck!

    • Reply
      Maryse
      July 17, 2017 at 3:26 pm

      Hi Maggie,
      I booked with Vertice for late December last week. I also tried to contact FantasticoSur but they haven’t reply to my email.

      • Reply
        Maggie
        July 18, 2017 at 1:22 pm

        Hi Maryse,

        Thanks for letting me know. Do you mind sharing the email that responded to you? Did you book individual nights or some king of package? They seem keen to sell me expensive tours at the moment but I can’t book individual nights on my own.

        Best,
        Maggie

        • Reply
          Maryse
          July 18, 2017 at 4:57 pm

          Hi Maggie,

          I booked two individual nights for the camping with rental of a tent and camping gear. I sent them an email with the specific nights and campsites I wanted (dec 20-21th) and what gear I needed. They back on July 12th with a detailed bill and booking conditions. Once I agreed, they sent me the paiment link.

  • Reply
    Andy Fine
    July 11, 2017 at 9:10 pm

    Update…It looks like Camp Torres is not available next season!!! http://www.parquetorresdelpaine.cl/es/sistema-de-reserva-de-campamentos-1 See the important notice at the bottom.

  • Reply
    Christophe
    July 12, 2017 at 5:35 pm

    Hi everybody, We also planed to do the W treck in october. I have contacted directly CONAF for explanations regarding the Camp Torres. Here is the answer… Not Good ^^

    Dear Christophe,

    Along with greeting, we thank you for contacting us to express your inquiry.

    In this regard we can inform you the following:

    The reservation system for high season (October-April) is already operational (http://www.parquetorresdelpaine.cl/es/system-of-reserve-of-campamentos-1) but reservations can only be made 6 months in advance (more than 180 days in advance, will not allow you to book) so that at this moment it is possible that you reserve for the months of October, November and December, as the days elapse you will be able to access the following months. For the next season the Torres Camp will be closed, only the Paso and Italiano Camps, which are the free CONAF sites, will be enabled.

    Services in concessioned and private areas must be reserved directly by users in the respective companies, as depending on your itinerary on the trails, you may have to book more than one camp.

    FANTASTICO SUR Contact http://www.fantasticosur.com / ventas1@fantasticosur.comventas@fantasticosur.com / telephone 56 61 2614184 (Campsites Seron, Frances, Los Cuernos, Las Torres, Chileno).

    VERTICE PATAGONIA Contact http://www.verticepatagonia.com / ventas@verticepatagonia.cl / telephone 56 61 2412742 (Campsites Dickson, Perros, Grey, Paine Grande).

    The suggestion is to be attentive to what is reported on the official website of the park http://www.parquetorresdelpaine.cl / Daily Report, in relation to the operation of tourism services, states of roads and trails and requirements for mountain circuits. On the same page you will find the information necessary to plan your trip in a better way: rates, access, what to do, downloadable map with distances and times of travel of trails, etc.

    If you have any questions, do not hesitate to contact us again. Hoping to cooperate with your concern, greet you.

    OIRS Magallanes

    Phone 56 61 2238554

    • Reply
      Taylor Record
      July 14, 2017 at 11:23 am

      Hi Christophe. Thanks for sharing this update! I’m disappointed to hear that Torres is closed – definitely one of the highlights of the trip for me. In this case, you’ll either need to shell out the cash for Chileno, or camp at Central and wake up 3-4 hours early to get to TdP in time for sunrise. Hope your booking goes smoothly, and I’m looking forward to hearing about your trek!

  • Reply
    Paul
    July 24, 2017 at 4:19 am

    Fantastico Sur is open for reservations. E-mail ventas3@fantasticosur.com & they’ll send you a PDF and word doc to fill out. Pretty janky process. They said they’re backed up with 500 unread emails so might take a bit to hear back.

    They don’t provide prices without room and board. I guess you could ask for a separate list of prices but I didn’t want to risk it selling out…

    • Reply
      Taylor Record
      July 24, 2017 at 5:09 pm

      Thanks for the update, Paul! 500 unread emails makes me feel pretty good about my own inbox.

  • Reply
    Claire Lawrence
    July 25, 2017 at 2:04 pm

    Another update! I got final confirmations with both Fantasticosur and Vertice last week, Fantasticosur tend to get back if you send multiple emails… I got an email last week basically saying that they needed confirmation that anyone who had emailed before still needed to book, so it’s worth another message.

    Also, for anyone who doesn’t want to carry equipment, you absolutely can rent camping equipment the whole way around.

  • Reply
    Ryan
    July 25, 2017 at 9:09 pm

    Hey everybody,

    I emailed both vertice and fantastico sur last week to book campsites in January. No word back from fantastico sur yet, but I did receive the following email from Vertice:

    Good afternoon,

    Dear, I respect your request.

    I inform you that the website will be operational in a couple of days, so you can make your reservations online.
    Please be attentive

    Have a nice day
    Best regards

    Ventas y Reservas

    Sounds like their system will be back up and running soon.

    • Reply
      Taylor Record
      July 27, 2017 at 1:54 pm

      Fingers crossed that “a couple of days” is a genuine timeline. Let me know how it goes, Ryan!

  • Reply
    Mel
    July 27, 2017 at 1:18 am

    Hi,

    Just wondering if anything is experiencing the same issues at the moment? I’m trying to book camping reservations for the O circuit in February 2018. I am having trouble booking with Fantastico Sur and getting any response from them. It seems they have opened up there reservations on the website, but I can’t seem to work it out. Has anyone had any difficulties booking Camp Chileno as Camp Torres is closed? When I try to book it is not even an option on the reservations page. Also, they seem to only have the option of booking Camping at Seron, and if you want to book at Frances there is no camping option and it says you must book ‘Platformus Premium’ which is 160 US per night for 2 people.

    Any help would be greatly appreciated!

    • Reply
      Andy Fine
      July 27, 2017 at 2:03 pm

      Mel,

      After several emails to Fantastico Sur, they emailed me back a word doc form to fill out for reservations. I filled it out and actually got a reservation confirmation from them. I would try to get that form because their website definitely isn’t fully fixed. For whatever reason ($$$) they force you to buy the Platformus Premium for Frances and El Chileno. Definitely more money than what I was hoping to spend but with Camp Torres closed there isn’t a good alternative…

      I also got the same response from Vertice as Ryan did. Hopefully their website becomes available for reservations soon, not sure how much longer I can handle the uncertainty lol. Best of luck everyone.

      • Reply
        Mel
        July 27, 2017 at 10:26 pm

        Hey Andy,
        Thanks for getting back to me. I just got the same emails from both Vertice and Fantastico Sur as you and Ryan did. Very frustrating about the cost but looks that there is no other option!
        Just wondering how did you pay for the reservation? Or are you paying later. I can’t see any area on the form to put down credit card details etc.
        Thanks again,
        Mel

        • Reply
          Mel
          July 27, 2017 at 10:37 pm

          My mistake Andy I was looking at the wrong form!

      • Reply
        Liz
        August 1, 2017 at 1:52 pm

        Hi Andy, Did you have the get the premium platformas when you booked with them through e-mail? The Premium Platformus for the Chileno site show that they’re already sold out for when I was looking to go in November. I was hoping to just reserve a campsite space.

        • Reply
          Andy
          August 2, 2017 at 1:23 pm

          Liz, I did reserve the Premium Platformus for El Chileno when I booked with them over email. Sorry to hear they are already sold out… From what I can tell they don’t allow you to reserve just a campsite.

    • Reply
      G
      July 29, 2017 at 6:46 pm

      I’ve been having the same issues, within the last week fantasticosur updated the site but still no just regular campsite reservations. Previously no dates for after november 2017 were selectable and I think only had some refugios options

      for vertice pantagonia reservations (e.g. perros, paine grande, not available in their website) they also had just responded to my email they are updating their site too, and their site still displays they are to be updating

      “Dear, regarding your request.

      I inform you that the website will be operational in a few days, so you can make your reservations online

      Have a nice day”

  • Reply
    Mel
    August 2, 2017 at 1:54 pm

    Liz it seems they only offer Chileno Platform Premium sites when you receive the booking form from Fantastico Sur, or look on the website, and you cannot just book camping sites. You can only book full board as well and the prices are sky high. Interestingly on the emailed booking form, you can book a campsite at Seron, but on the website it only allows you to pay for the expensive Platform Premium option. The website also only allows you to pay in USD rather than CLP which is an option on the booking form. You’re a lot worse off if you pay in USD it seems. I have not been successful in Fantastico getting back to me about my booking form despite me mailing it to them last week. I’m still having no luck with Vertice either. Bit of a nightmare really!

    • Reply
      Ryan
      August 2, 2017 at 10:45 pm

      Hey Mel, I just finally heard back from fantastico sur about my order this morning about a week after I submitted it. I sent them a couple of follow up emails to check in on it. Not sure if that helped move things along or not.

      Still no luck with Vertice here either despite my follow up emails.

    • Reply
      G
      August 10, 2017 at 1:21 am

      I also have had no luck with vertice, but yea the email they sent today fantasticosur says chileno and cuernos are only full board (I confirmed my reservations with fantasticosur)

      I wasn’t trying to stay at those sites; their rate pdf they email with their word form for campsite reservations for torre central but they only accept reservations for plataforma premium (or the other options). Be ready to spend some $$$, as even just a campsite at seron is $20 USD

      Also if anyone needs to google, Bus Sur goes from the punta arenas airport (PUQ) to puerto natales and you can book that online, some sites seem to suggest the bus fernandez or bus sur aren’t at the airport.

      • Reply
        André Baumgarten
        September 21, 2017 at 11:31 pm

        Hey, Torres Central has Sitios right now. Whatever goes on with their website, yesterday I couldn’t find Torres Central at all, today it appeared and showed camp sites. Cheers

  • Reply
    Zach B
    August 10, 2017 at 4:09 pm

    Hi Taylor,

    Thanks once again for such an insightful post! According to my own research, it appears that booking on refugio campsite grounds allows you access to their showers, kitchen, and bathrooms. My questions for you are:
    1) How on earth did you do laundry while touring? Did you have time to do laundry at all?
    2) I am planning to bring a GoPro and Phone for pictures and video… how often were you able to charge your equipment on the O and/or W circuit?
    3) Can you rent daily tent equipment from some of the more desolate campsites on the O Trek or do you have to bring your own equipment?

    Thank you!!
    Zach

  • Reply
    Danijel
    August 10, 2017 at 7:58 pm

    Hi everyone. We are in the same shoes with my girlfriend, banging my head against crappy websites, emails without responses, random rules and terrible official communication … I am loosing my nerves to the point I want to skip Torres altogether. Is it worth to play the game of a bunch of exploiting local companies and incompetent governance that obviously care more about the money than their guests. This truly saddens me.

    We want to do the O circle starting 30th of September. This is what we know so far:
    – Serron is closed until 1st Octobre, Fantastico Sur stating that it is then impossible to camp there. Not sure, but I think that people are doing O circuit even in low-season, so they must camp somewhere. Does anyone have any info on this?
    – Vertice opens their camps on 15th of September, the website says that reservations should be done online.
    – After two emails with reservations within two weeks, still no response from Vertice. Will call them in the next days.
    – There are supposedly 2 checkpoints on the O circuit where they check your bookings; there are 3 checkpoints “guarderias” on the O circuit.
    – Fantastico Sur only sells Full Board (breakfast, lunch, dinner) on “platforms” in Chileno and Cuernos for 120.000 CLP. This is beyond ridiculous.
    – This year CONAF has closed the Torres camp, so for the sunrise view of Torres it is only possible to sleep over in Chileno (with inclusive full-board) or in Central. But this is very far away, making it nearly impossible to see the sunrise — or even sunset at Torres except for those who can spend 120.000 CLP.

    It seems to me that all this got so complicated and misinformed also due to local guides offering the same tours we are looking into for a couple of thousands USD, which they wouldn’t get if people would be doing this themselves. Very sad.

    This all got me so very angry I am thinking either to skip this broken paradise or just not reserve a single camp anymore, go there and hassle.

  • Reply
    Jodi
    August 12, 2017 at 4:14 am

    I booked Fantastico through their website without any issue, and got a confirmation through Vertice. But Vertice said I need to pay withing 48hrs, but didn’t tell me how (of course I emailed them asking, but they’re slow to respond and I don’t want to lose my tent sites). Anyone know how to pay? They mentioned WebPay, but I’m not sure what that is.
    Thanks.

    • Reply
      Andy
      August 16, 2017 at 8:00 pm

      Jodi, I’m having the same issue. I got a reservation confirmation from Vertice but they don’t explain how to pay. And of course they don’t respond to email, even though they expect payment within 48 hours. I just passed 48 hours and don’t know what to do. Did you figure anything out from them? Thanks.

    • Reply
      Cara Walker
      September 1, 2017 at 9:55 pm

      Hi Jodi! I am curious approximately how long it took Vertice to respond to your inquiry. I heard back from Fantastico right away. I am on week 4 of no response from Vertice. I submitted the only request for reservation and received the confirmation in my email. Yet, I ‘ve heard nothing since, even after multiple follow up emails from me. My flights are booked and I plan to be there December 24-January 1, so the lack of confirmation is making me nervous! Thank you!

  • Reply
    Jess
    August 15, 2017 at 2:48 pm

    Hi there, thanks for this great guide! I was wondering, is it necessary to book the double platforms when booking for two people (sharing one tent), or can you just book the single platform? These websites are terribly confusing.

    • Reply
      Michaela
      September 16, 2017 at 2:46 pm

      Hi Jess! I’m trying to figure out if a small tent (with two people) will work with a single platform. Did you ever find the answer to this? Thanks!

      • Reply
        Sten
        October 5, 2017 at 9:19 pm

        Hi Jess and Michaela, did you figure out the single versus double platform issue?

  • Reply
    Elise
    August 15, 2017 at 6:08 pm

    Is it true that the O circuit is not open until November? Vertice told me they did not take bookings until then but I’m not clear on what that means – if it’s actually closed, or if I just don’t need to make a reservation.

    Thank you!

    • Reply
      Taylor Record
      August 20, 2017 at 1:24 pm

      Hi Elise. I’ve done some research and found that it’s only possible to book the O Circuit during the winter months with a certified guide. Are you planning to go on your own or were you expecting to do a tour?

  • Reply
    Andy
    August 17, 2017 at 3:43 pm

    Well this nightmare appears to be over for me. Just wanted to pass along the results I had.

    Vertice: After completing the online reservation form, they sent me a confirmation email that showed the details of reservation, and instructions indicating you need to pay with webpay within 48 hours. Three days later, I received another email with a link that connected me to webpay where I was able to pay for the sites online. That gave me the final confirmation.

    Fantastico Sur: I reserved this through email, but it looks like their website is now working. I got screwed into paying full board for El Chileno, but I want to see the Torres at sunrise and with Camp Torres closed it was really the only option.

    CONAF: I still only have the “temporary” reservations from them, they said they will be getting back to us with actual confirmations. I don’t have any expectation of when this will actually happen.

    Best of luck everyone, I still can’t believe it took me 4 months of emailing to deal with all this BS. But confident it will be worth it.

    • Reply
      Taylor Record
      August 21, 2017 at 10:17 am

      Hopefully the worst is over for you, pal! I think you’ll find that once you’re actually in the park, the bureaucracy dies down a bit and you can just enjoy some hiking 🙂 Have a good trip.

  • Reply
    Bill
    August 21, 2017 at 9:08 am

    We are just sorting out camping now and it is great to read everyone’s comments.
    I just wanted to check that there is no alternative to staying at Chileno. The price seems so ridiculous!!
    Thanks

  • Reply
    David
    August 22, 2017 at 11:55 am

    Thanks for the great post, Taylor. I’ve found more useful information in this post than I have from emailing and visiting the website for Fantistico Sur and Vertice Patagonia over the past 3 months. Trying to get any useful information from them has been so frustrating, so much so that I’ve been considering abondoning my plans to visit Torres del Paine all together!

    I have a couple of follow up questions I hoped you might be able to answer. I’m planning to do the W trek over 4 nights/5 days in mid February but I’m unsure how far in advance I’ll need to book. Do you have any idea how long I should give it? I appreciate this will depend on which campsites I’m looking to stay at. In short, my plan is to be at Vertice Grey on the first night and Paine Grande on the second – it looks like I can book these through Vertice Patagonia at the moment.

    I originally wanted to stay at Los Cuernos on the 3rd night. However, after contacting Fantistico Sur, they informed me they only offer full board options ( no cooking facilities) and prices are started from $113. As an alternative, I’m looking at staying at camp Italiano, am I right in thinking they aren’t taking bookings at the moment?

    As for the last night, my original plan was to stay at campamento torres, but as i can see through your post and comments, this isn’t available. The only feasible alternative i seem to be able to find is staying at Refugio Torre Norte (fantistico Sur) at the cost of $90 a night. Far from ideal but I want to be able to see the sunrise. Would this work as an alternative?

    Any advice you can provide would be greatly appreciated 🙂

    Thanks

    • Reply
      Taylor Record
      September 2, 2017 at 12:18 pm

      Hi David. That’s pretty high praise – I’m really glad you’ve found it useful! Stick it out, and I swear the trek will be worth it. To answer your questions:
      * The W Trek doesn’t have the same restrictions in place as the O Circuit. While you’ll need to book well in advance for the refugios, there are hundreds of campsites and I don’t think they’ve limited the daily visitors yet. I’d say go ahead and make your reservations whenever you’re certain on your dates!
      * I just took a look, and CONAF will allow you to book for Italiano in February now.
      * I’m so disappointed that Torres is closed this season! Torres Central is the most popular backup camping option, and a site will only cost you $16. You’ll be able to see sunrise with a 4 hour head start.
      Let me know if you have any other questions, and good luck with your trip.

      • Reply
        David H
        November 17, 2017 at 10:32 am

        Thanks for the response, Taylor. Again, I’m close to giving up arranging campsites to do the W trek. I’ve emailed both Fantistico Sur and Vertice Grey several times over the past month with no response. I’m now considering just being based in Puerto Natales and doing a couple of day treks in the park. Is this something you have any experience of? From what I’ve read, I know you can do a trek to the towers in about 7-8 hours (roundtrip), but I’m unsure if you’ll be able to take in other treks such as the French Valley. Thanks.

        • Reply
          Taylor Record
          November 17, 2017 at 11:13 pm

          Hi David. If you decide not to do the full W, have you considered staying for a few nights at Torres Central? The park is a bit far to do repeat day trips, but the hikes are doable in a day! If you take the catamaran to the Paine Grande, and start at 10am, you’ll be to Italiano within 2.5 hours. In another 1 hour, you’ll hit the first mirador, and another hour is the second. I think the last catamaran is around 6pm so you should be able to do that in a day if you’re feeling fit!

  • Reply
    Stephen
    August 22, 2017 at 1:25 pm

    Hey Taylor! I emailed both Vertice and Fantasticour about reservations for the O trek January ’18 a few days ago. How long does it typically take them to respond regarding reservations? Our group wants to hold off on purchasing a flight to Chile until we’ve nailed down our dates. Your blog has been so helpful! Really appreciate it.

    • Reply
      Taylor Record
      August 23, 2017 at 8:43 am

      Hi Stephen, so glad you’ve found the post helpful! To be honest, it varies. I’ve written and heard back within a day, and I’ve written to never hear back. I’d recommend following up in 2 days if you haven’t heard back. Let me know how it goes!

  • Reply
    Mel
    August 24, 2017 at 2:47 am

    Just an update. I received my confirmation finally from Vertice but it took them almost a week to actually give me the details of how to Web Pay. I did send them a reminder email at about 72 hours so that may help. Fantastico Sur seems to be running smoothly through the website, however I noticed there website only allows you to pay for the Platform Premium option at Seron, where as on their list of rates they have a cheaper camping option at Seron. For this reason we paid via the website for Chileno, and then emailed them for a booking form for Seron and sent it back via email. Was a bit more tedious but I was so frustrated at there money grabbing tactics with Chileno that I stubbornly did it through email.
    Still waiting for the official email confirmations for CONAF and not sure how long that it will take but appears we have temporary reservations for Feb.
    For those trying to do O circuit in Sept/early Oct, we had initially planned our trip for early October this year but had to postpone as it appeared we were unable to do O circuit as the camps weren’t open without a guide. The W circuit was a possibility at that time but they couldn’t guarantee until around July which was to late for us.
    Best of luck everyone, sure it will be worth it!

  • Reply
    Stephen
    August 25, 2017 at 1:32 am

    Mel – Thanks for the update/letting me know. I’m planning to hike the O trek with a group of friends in January. I ended up going back to the fantasticour site and was able to make reservations at what appeared to be a cheaper Seron option (Camping Seron Sitio Suelo) which came out to roughly $21 a person. The other sites I’m trying to make reservations at Cuernos (or Frances) and Torres but it appears they only have domos or premium platform options. Curious if they’re doing a similar money grabbing technique with these sites….I’ve already made my reservations on the CONAF site and received confirmation back relatively quick.

    Mel/Taylor – I still have not heard back from VP which is making me kind of nervous. I’ve sent follow up emails to both Fantasicour and VP, wondering if I should call them directly?

    Thank you both for your help!

  • Reply
    nick jones
    August 26, 2017 at 9:51 am

    im going in november have tried to book paine grande and the grey site through verticepatagonia. they sent and email confirming it and that i must pay within 48 hours otherwise i lose the booking. but in the email they dont tell you how to pay give you no link to go to and i have trawled their website for days and cannot find out how to pay. its so frustrating!! thinking of giving up now. can’t believe how hard they make it for you too book! can anyone help on how i can pay them so i can reserve my booking??

    • Reply
      Taylor Record
      August 26, 2017 at 10:56 am

      Hi Nick! I never got so far with Vertice, but Fantastico Sur asked me to send them my Card Number and Expiry Date via email – not ideal! Another option might be to pay via Bank Transfer – did they include any attachments in your email?

  • Reply
    kristin s
    August 28, 2017 at 7:27 pm

    Hello!

    First, thank you for such a helpful blog! This has been one of the BEST sources of information about camping in TDP.

    I wanted to pass along some information. It looks like you can book the free campsite through the CONAF website ~6 months in advance. We just booked a campsite for late February and did not have to wait until October to do so.

    Also, if anyone has any tips of receiving the payment information from Vertice that would be greatly appreciated. It appears that we all are having a similar issue with only receiving the initial confirmation email.

    Thanks!

    • Reply
      Taylor Record
      September 1, 2017 at 12:41 pm

      Hi Kristin. I’m so glad you found the post useful! I remember the campsites being kind of a nightmare to book. Thanks for the tip about the CONAF sites! As for Vertice, the comments have been pretty active on this post. Perhaps check back in a few days and see if anyone has had luck? If you hear back, feel free to note it here. Appreciate your comment and best of luck!

  • Reply
    Jason Barton
    August 29, 2017 at 11:01 am

    Hi all,

    Currently going through the same struggles that everyone else appears to be going through in regards to Vertice. Received a confirmation e-mail 10 days ago, instructing me to provide them with some general details so that they could then send a link to pay via WebPay…I am yet to receive a link still. Have sent several follow up e-mails to them to try and get some traction but it hasn’t helped. Does anyone know why it takes so long for them to process the bookings?

    I am going to try and call them tonight and will keep this post updated with progress. Good luck everyone! Good things take time 🙂

    • Reply
      Taylor Record
      September 1, 2017 at 12:38 pm

      Hi Jason! Sorry that it’s been such a long wait! If you email them your card details I’m sure you’d get a faster booking, but that’s never ideal. The reservation requirements were just introduced in 2016, so I think that Vertice, CONAF, and Fantastico Sur haven’t scaled up quick enough to accommodate the influx of advance bookings. In general, the “why” may become apparent after you spend a bit of time in Chile —
      things will happen when they happen. I think you’re right to follow up, and they’ll get back with you soon enough! Good luck with your booking.

      • Reply
        Jason Barton
        September 4, 2017 at 9:26 pm

        Hi Taylor!

        That makes sense. After having no luck with getting a reply from e-mails written in English, I had a Colombian friend draft up an e-mail in Spanish which I then sent off – I got a reply in the next day or so…not sure if that’s a coincidence but worth a try for other struggling out there who are worried about not being able to fully “confirm” the booking 🙂

        Thanks Taylor for this blog, very helpful for this process 🙂

        • Reply
          Cara Walker
          September 4, 2017 at 9:37 pm

          Any chance you’d be willing to share that email Jason? Haha

  • Reply
    Alison Roberts
    September 3, 2017 at 3:18 pm

    Hi Taylor. Great advice. Quick question. We (2) intend to do the W trek in mid October 2017. Do you think it will be ok to book in person when we arrive in Puerto Natales as its so early in the season??
    Many thanks

    • Reply
      Taylor Record
      September 5, 2017 at 10:54 am

      Hi Alison. Is there any reason you’d prefer to wait rather than doing it online? I also went in a shoulder season (late March) and found that most things were still sold out well in advance. The W Trek has a lot more availability than the O Circuit, but in recent years, the demand has far exceeded the availability. If you CAN, I’d say book ahead, but if you need to wait, there’s always a chance that you can grab things locally.

      • Reply
        Alison Roberts
        September 6, 2017 at 1:27 am

        Thanks Taylor. We are not exactly sure of our dates yet but will heed your advice. Alison

      • Reply
        Alison Roberts
        September 18, 2017 at 3:53 pm

        Hi again Taylor
        More help needed please.
        I am trying to book W trek. CONAF web site just keeps coming up Unavailable, any other way to contact them. And I am trying to book a camping spot at Chileno but the price keeps coming up as $194 us, for 2 of us Full board. (Ridiculous) We only want a camp spot as we are carrying all our own gear. Is this possible?
        Many thanks again
        Alison

        • Reply
          Bill
          September 18, 2017 at 6:41 pm

          I contacted Fantastico by email, they are not offering a camping only option only the full board.
          We also will be carrying our own gear,
          Yes we are getting ripped, not sure what else we can do.

  • Reply
    Sam
    September 8, 2017 at 4:44 pm

    Called vertice after waiting 8 business days. The lady said she can’t help and they have to process via email. She kept saying they have 7 business days so they still have time to respond. I told her it’s been 10 days so we were clear. Anyway, I feel stuck. Can I just pitch a tent anywhere?

    • Reply
      Taylor Record
      September 10, 2017 at 7:03 am

      Hey Sam. Wouldn’t that be nice? The park is very strict about only camping in designated spots and they’ve begun cracking down on presenting reservations throughout to prove you have bookings. Don’t give up! If you bother them enough, they’ll get back to you eventually!

      • Reply
        Sam
        September 11, 2017 at 2:11 am

        Eh, we are fully booked with tickets, campsites, etc. – except for Vertice Patagonia. What exactly does cracking down mean and what’s the penalty? At this point we’re going to the park with or without a reservation there…

  • Reply
    Stephen
    September 8, 2017 at 10:15 pm

    Very helpful post Taylor.
    I am doing the O circuit in January 2018. Same problems as others. Patagonia Sur and CONAF were easy to book online. I switched out Torres for Chileno because of the Torres closure. Vertice Patagonia was harder to book. I made the reservation request online. Received the e-mail saying that their sales department would be in touch soon. Radio silence. I sent e-mails. Crickets. Called a jillion times. No pick up. Phone line would drop. Used the Rebtel app. Called with the app and they picked up on about the 13th try. Not sure if Rebtel made a difference or not but it was free to try so it didn’t hurt. Spoke to a very nice woman. She found my original reservation request. Said someone would be in touch with me later that day to confirm if the dates were available. Someone did e-mail me to confirm. They requested some payment details, which I responded with, and the next day I got the weblink for payment which worked smoothly. No more stress.

    • Reply
      Taylor Record
      September 10, 2017 at 7:01 am

      Glad to hear your booking saga finally came to an end, Stephen! It sounds to me like Vertice hasn’t yet scaled up their operation to accommodate the new regulations from 2016 and are struggling to keep up. Good luck on your trek!

    • Reply
      Cara Walker
      September 11, 2017 at 6:43 pm

      I’m also going for December/January. I’ve had a very similar experience. Finally spoke with a woman at Vertice last Wednesday and received the same assurance that an email would be forthcoming. Sadly, no email as of yet and I’ve been trying to call again today. The good bit is that the women with whom I’ve spoken at Vertice have been super nice and helpful with my lame Spanish!

    • Reply
      Céline
      September 14, 2017 at 3:33 pm

      Hi Stephen,

      We are now undergoing the same stress you did 🙂 We are heading over to Patagonia the beginning of December. We were able to book the campsites on Patagonia Sur and CONAF but are still waiting on a respons of Vertice Patagonia.
      I tried calling several times but nog answer… my Spanish is okay (so I can manage) but I never heard of the Rebtel app. So I just downloaded it. Can you explain me how it works? or which phone number you called?

  • Reply
    Joshua
    September 11, 2017 at 3:37 pm

    Thanks for the useful blog, I found the information here more useful and up to date than that of any of the internet sites of the park managers. I am in Puerto Natales at the moment (11/09/17), I had been trying to book the w for for six months with no luck, so I gave up and decided to wait until I was here. The situation as of the moment is:
    Paine grande (vértice) is open and plenty of availability at the moment (6mil for camping) and there is a boat everyday at around 11am from pudeta (11mil)
    Camping grey (vértice) isn’t open until October and they have availability for October (not sure how much)
    Italiano (conaf) is open and fully booked for all of September
    Frances (fantástico) not open until October (lots of availability)
    Cuernos (fantástico) open on the 20th of September with availability
    Central (fantástico) open now and plenty of space, but no camping here only full board Refugio 60,000 pesos
    And las Torres (conaf) closed for the season.

    ThIs process has been a huge pain in the ass, hopefully in the future the three administrators will get their shit together, work together, with sole agencies to offer an easy booking system. But for now we have to work with what we can. Good luck people, I hope others trying to navigate this mess in the low season have better luck than I did!

    • Reply
      Taylor Record
      September 11, 2017 at 6:38 pm

      Thanks for sharing these updates, Joshua! I’m sure it will be useful to everyone who reads the comments, and I’ll pass the details along to anyone that asks 🙂

  • Reply
    Liang
    September 14, 2017 at 5:39 pm

    I had the same experience as everyone else. Both Fantastico Sur and Vertice don’t reply to emails. The process to book online at Fantastico Sur was smooth, but don’t expect replies to emails. Vertice didn’t respond after I submitted booking request online, no response to my email reminders either. So I started calling after one week. On the 3rd call which is one week after the first call, they finally confirmed availability on the phone and sent me the payment link through email. You have to hold them to check availability while you are on the phone. If they say they’ll check and reply later in the day, it most likely won’t happen. But I have to say every lady who picked up my call was very nice. I found calling in the afternoon was easier to get through.

  • Reply
    Joscha Martin
    September 20, 2017 at 7:49 pm

    Hey,
    I tried to make reservations on fantasticosur but its showing me ridiculous prices.. Are 113$ for a night normal? Anyone else getting the same?
    Am I doing something wrong? Any tips?
    Thanks

    • Reply
      Samnang
      October 1, 2017 at 5:03 am

      Unfortunately, their prices are insanely high…Had to book 2 premium nights at $130 even thought I have my own tent! I could’t select the other options since they were sold out! 🙁

    • Reply
      André Baumgarten
      October 2, 2017 at 9:41 pm

      Nope, sadly these prices are right. God damn cutthroats. Only possible “budget” alternative is camping at Torres Central, skipping Chileno. There you can find camp sites without platform and full board. It is still 4.5 hrs away from the Torres del Paine, but if you are not in the need of seeing the sunrise there or if you are keen to start extra early in the night, then this is the only alternative to stay “low cost”, even that a simple camp site at central costs you 21 USD.
      My “low cost” split for the O:

      Las torres – 10k CLP (15.5 USD)
      Serón – 10k CLP (15.5 USD)
      Dickson – 8 USD
      Los Perros – 8 USD
      Paso – Free
      Grey – 8 USD
      Paine Grande – 10 USD
      Italiano – Free
      Total: 65 USD!

      Cheers, André

  • Reply
    Laura Skead
    September 21, 2017 at 6:23 am

    Thanks for the incredibly useful post!! I wanted to know, is it possible to get the 2;30 from TDP to Puerto Natales and then onto El Calafate in the same day?

    • Reply
      Taylor Record
      September 23, 2017 at 9:25 am

      Hi Laura. I’m so glad you found it helpful! If the schedules haven’t changed, the Puerto Natales to El Calafate bus only leaves at 7:30am and the earliest bus from Torres del Paine to Puerto Natales is at 2pm. We ended up hitchhiking the route, so if you’re not too tired after your trek, that might be an option!

  • Reply
    Cara
    September 21, 2017 at 7:33 pm

    I am really at wits end with the booking process. My original Vertice request was submitted on August 14 (for which I received a confirmation email). Since then I have sent 26 follow up emails, 2 of which were in Spanish (no hyperbole), and called the two different numbers 45 times over the course of the past 2 weeks (again, no exaggeration here). Two weeks ago I was able to speak with someone who was very helpful and nice and spoke amazing English. Unfortunately, two weeks ago this woman told me that she would send me an email for the payment by the next day. Two weeks later I have still not received anything. I’m all booked with Fantastico and have all of my flights booked and paid for. I decided to go back online and start the reservation request process over (something I’ve tried to avoid so as to avoid confusion). Now though I only see Paine and Grey as options for locations. Now I am a bit panicked that sites have already booked. Does anyone have any insight? I am usually not a huge planner when traveling but this obviously requires it. Is anyone aware of companies who will accept a fee to book? Any help will be appreciated!

    • Reply
      Jen
      October 2, 2017 at 7:59 pm

      Hi! Going through the same thing. I have everything booked with Fantastico Sur, flights, etc., but nada with Vertice. However, I finally got a response last week by sending a message through their Facebook profile:

      “Hi, Jennifer, We have a very high demand of request that´s why we are taking about 2 weeks to answer. I will give your information to the sales team, in order to send you this week a confirmation of your request. Please don´t send any other mail or request because that is one of the reason why we have a delay, people have sent more than one and we have thousand of them. Thanks for your patience .”

      Yep. I’m supposed to do the W Trek November 12 – 17, so just over a month away. I have no idea what to do at this point.

    • Reply
      André Baumgarten
      October 2, 2017 at 8:51 pm

      Hola Cara,

      I share the same destiny as your. I did the booking just 1.5 weeks ago from now and since then wrote a few emails and started calling them last week without success (prob. 50 and more attempts) . I called via my Skype Account, on which I have credit, but either the connection could not be established, or it broke down, or it ringed but no one picked up or the line was busy.
      I am already in Chile and today I tried it with an cellphone of a Chilean friend. After another 20 call trials I finally came through and a woman spoke to me. Long story short, I told her I sent a reservation 1.5 weeks ago, spelled my name and then she said she would write back and I ran out of credit, call ended, so calling back wasn’t a success after topping up. But, I couldn’t believe it, a mail appeared with request of a few details and later the payment email arrived.

      How does it help you? For Los Perros and Paso there isn’t an online reservation. I send them a mail that I need them as well. But if you get through them on phone, mention you want to do the circular grande, and you want these campsites as well.
      Maybe it exists an app for cellphones with which you can call free to landline phones in Chile. Skype isn’t a good alternative, even that it costs just a few cents. Hm, probably you just can keep on trying. :-/

      • Reply
        Kate Bennett
        October 2, 2017 at 11:00 pm

        Hola Andre – gracias por el mensaje, ha sido super informativo!! entonces hiciste tu reserva original para Grey/Paine Grande sin los para Dickson & Los Perros? (Paso es con CONAF, creo, imagino que se estan mezclando entre si debido al caos de las reservas.. 🙂 ) Como pagaste – diste su informacion financiera por la llamada, o ellos utilizaron la misma informacion que proporcionaste para Grey/Paine Grande electronicamente? Yo tambien sin respuesta a mi correo original y estoy por llamarles por skype (a ver si funciona…)

        • Reply
          André Baumgarten
          October 7, 2017 at 1:11 am

          Ahh…Hola Kate, sííí…he mesclado los campamentos. Vertice is Dickson y Los Perros, pero es no posible reservar estos en linea. Vertice te va a enviar un email en cual ellos preguntan mas detalles: nombre, apellido, nationalidad, numero de pasaporte. Despues ellos enviarán un otro email con tu confirmación y un link por una pagina se llama WebPay. Aqui es posible por pagar con Paypal o tarjetas diferentes (Visa, etc.) Y luego has pagado, un email automatico se envidado con una confirmación de pagar. Eso. Creó el ultimo email voy a imprimir y ojalá va a functionado 😉

      • Reply
        Cara Walker
        October 3, 2017 at 2:31 am

        Hola Andre! Thank you for your message! I had very good luck on Friday and received an email from Vertice after I also spoke with someone on The phone on Thursday. The woman said that they have been running almost 2
        Weeks behind, even though it’s clearly a bit more than that. 🙂 I rushed to make my payment and now with my confirmation I am confident I will be able to enjoy the amazing Circuit Trek at Christmas! I am very happy to hear that you also have had luck!! Thank you again!

        • Reply
          Daisy
          October 4, 2017 at 3:38 pm

          Hello Cara! I also tried to call Vertice multiple times but none of them got through… Do you have any tips on when might be a good time to call them? I’m also trying to do travel there during Christmas and it seems like a lot of the camps are booked out already… Many thanks!!

  • Reply
    Choi
    September 23, 2017 at 3:38 pm

    Hi, my name is Choi
    Thank u for the great informations
    Im planning to visit torres del paine on 30th July, and Im wondering how i can book the campsites. Im from south korea and there aren’t so much information through blogs.. And My budget is tight so can you recommend the cheapest way? And I dont care about how long the camping takes. Thank You!!

    • Reply
      Taylor Record
      September 27, 2017 at 3:55 am

      Hi Choi, from what I’ve read, it is now required that you go with an accredited guide when you hike during the winter months. I’d recommend reaching out to a few of the local agencies in town to get a quote on how much this would cost. There could be a work around, but unfortunately, I’m not sure what it is since this is a new rule!

  • Reply
    Samnang
    October 1, 2017 at 4:32 am

    Hello Taylor, Thank you for the useful information. I plan to do the Trek W (W-E) between Nov 9th. and 13th. I am still waiting for a confirmation from Vertice on Day 1 and 2 (Gray/Del Paine) , already booked Day 4 with Fantastico at Chileno and still haven’t figure out how to book my day 3 at the free campsite Italiano. I heard that it’s now mandatory. Any suggestions?

    Thanks!

    • Reply
      Samnang
      October 1, 2017 at 4:59 am

      Just thought about it, will most likely book my day 3 at camp cuernos.

    • Reply
      Taylor Record
      October 9, 2017 at 12:36 pm

      Hi Sam, any luck on this? I’m guessing you’ve checked the CONAF site and found the sites are sold out? You can check back every few days and spaces usually come available.

  • Reply
    Julia
    October 3, 2017 at 7:33 pm

    Hi Taylor,

    I’m about to book for December and wanted to confirm — I need to book a reservation for each at every stop I make, correct? I had additionally assumed that I would be packing my own meals for each and every day, but after emailing with Fantasticosur, I was told there is no option to book a reservation at Los Cuernos (for example) without also reserving meals and fullboard, since open cooking is prohibited. So the cheapest option is to select “Single platform + fullboard” for $226 USD. Does that sound right to you?

    Thank you for all the help!

  • Reply
    Sia T
    October 3, 2017 at 9:05 pm

    Hey Guys,

    I have to firstly agree with everyone here on 2 points;

    1. This is the most informative source of information I have found, thanks all!
    2. Why is this so difficult????? I have seen better organisation in drunken bar crawls across various European cities!

    Myself and a friend are looking to do a 3 night excursion along the ‘w’ trek. Granted, we were late in booking, Today we came across the following;

    Night 1: No booking, we wanted Camp Torres, but it is closed for 2017/2018 –> second choice was Refugio Chileno run by Fantastico Sur, but they are only providing the Full Board camping option for $97 per head…. ridiculous. So far nothing booked, and I think this alone may force us to abort the whole of Torres del Paine.

    Night 2 : Camp Italiano- I managed to book it no problem, but my friend tried straight after and failed with the website claiming the camp is now full for that night….. (as even though we are sharing a tent, the booking clearly states 1 adult), surely it does not matter whether there is 1 or 2 people in the tent…. I have emailed to suggest this fact!

    Night 3: Paine Grande – My friend managed to successfully book Paine Grande for 2 people on the Vertices website…. we are yet to confront the whole ‘pay within 48 hours, but receive no email confirming how’ scenario…..

    What an absolute mess. Any thoughts or suggestions on how I can sort the problems above would be hugely appreciated!

    Regards to all,

    Sia

    • Reply
      Taylor Record
      October 9, 2017 at 11:00 am

      Hi Sia. I’m glad you’ve found it helpful, and sorry about all the difficulties in your booking! 1. Unfortunately, your options are Chileno for an exorbitant price or Torres Central for an early wakeup. You will need to get up 4 hours before sunrise, but it’s worth it! 2. Check back! These sites have fluctuating availability and she will probably have luck if she checks back a few times a week. They do check the reservations per person, and at times, won’t let you proceed through the checkpoints without proof of reservation. That being said, I know people who managed to sneak onto the sites and as long as you have a reservation for the tent, it’s not the biggest issue. 3. Latest news is there is a 2 week delay. They are receiving hundreds of emails (including hundreds of follow up emails) and it’s taking time to sort through them. That being said, you should have a space reserved for you even if you take more than 48 hours to pay. GOod luck!

      • Reply
        Sia Tanhai
        October 11, 2017 at 9:49 am

        Hey, I have updates!

        1. My friend contacted the Fantastico Sur I believe they are who run ‘Torres Central’, not to be confused for ‘Camp Torres’, and managed to get a booking, unfortunately it was $32.5 dollars per person (£25) for just camping without food or anything provided, which was still disappointing, but better than Chileno!

        2. I have had no response with regards to Camp Italiano allowing me to have a booking with a tent but claiming to be full when my friend attempted booking. Hopefully they reply my email at some point, although my friend is confident that as we have bookings the night before and after Camp Italiano, and are staying the same tent, they should hopefully allow him passage.

        3. The booking we made at Paine Grande with Vertice still stands as far as we are aware despite receiving no payment follow up email……..

        Sia

    • Reply
      T Cooper
      October 10, 2017 at 3:15 pm

      Hey Sia, have you had any further luck?
      We are going through the exact same thing now trying to book the O circuit for January – it’s probably the most complicated thing I’ve ever tried to organise!
      We have managed to book our first three nights (and have had to shell out for Chileno), but are yet to get through to Vertice. Has anyone had any luck booking Vertice sites for January 2018, or is it all booked up? We are holding off booking international flights whilst we try and sort this out (as we may re arrange the order we do things and do TdP at a later date if we can’t get in), but flight prices are going up by the day.
      Honestly if anyone wants to open a business organizing the camping for people for a fee, I think you’d do fantastic business!
      Cheers 🙂
      T

      • Reply
        T Cooper
        October 10, 2017 at 3:15 pm

        Btw gorgeous website Taylor! I love the photography 🙂

        • Reply
          Taylor Record
          October 10, 2017 at 4:18 pm

          That’s the best compliment, T. Thank you! 🙂

  • Reply
    Daisy
    October 4, 2017 at 3:39 pm

    Hello Cara! I also tried to call Vertice multiple times but none of them got through… Do you have any tips on when might be a good time to call them? I’m also trying to do travel there during Christmas and it seems like a lot of the camps are booked out already… Many thanks!!

  • Reply
    Daisy
    October 4, 2017 at 6:51 pm

    Does anyone know what’s the best way to call Vertice from US? I’ve tried both Skype and Google Hangout for more than 30 times… It’s either busy or failed to connect or no one answer…. Not sure if it’s because I’m using Skype/Hangout or their lines are busy… Any good tips?

  • Reply
    Rachel
    October 5, 2017 at 3:01 am

    I’ve heard Torres campground is closed for the 2017-2018 season. If that is the case, what is the best campsite to use as an alternative?

    • Reply
      Taylor Record
      October 9, 2017 at 10:50 am

      Hi Rachel. Chileno is the only closest to the Torres, but it is quite expensive to stay there and you have to book your site with full board. If you book Torres Central, you’ll need to wake up about 4 hours before sunrise to see sunrise at the Torres. Neither are great options, but it’s totally worthwhile! Good luck with your trek.

      • Reply
        Julia Koch
        October 9, 2017 at 2:04 pm

        Hi Taylor!

        I had a question about the reservations at Los Cuernos and Chileno related to your comment above — I’d prefer to use a tent and bring my own food, but when I spoke with a woman at Fantastico, she said my best option would be a platform + full board, since there is no open-air cooking allowed at those campsites. That seemed odd to me, since it’s about $226 USD and much more expensive than the other campsites. I though maybe I had made the wrong reservation, but after seeing your comment above, maybe not? What do you think? Thank you!

        • Reply
          Taylor Record
          November 1, 2017 at 11:27 pm

          Hi Julia. Unfortunately, they kind of gouge you at those camps! If things are still the same, you can’t even get away with eating cold, and you’ll still have to book full board. Los Cuernos is a lot cheaper than Chileno, isn’t it? Good luck with the booking!

      • Reply
        Sia Tanhai
        October 11, 2017 at 9:52 am

        So if I understand correctly, the trek from Torres Central to the ‘Towers’ is 4 hours? (and thus 4 hours back?)

        Is it possible to get up to Torres for sunrise (is this the location of the towers?) and back down, and then onto Camp Italiano in one day? We will be two fairly fit guys aged 27.??

        Thanks

        • Reply
          Taylor Record
          October 15, 2017 at 10:14 am

          Hi Sia! I didn’t do this stretch of trail myself, but anecdotally, it takes 4 hours hiking uphill from Central to the Towers; the same hike down would probably only take 2 hours. After seeing sunrise, you could definitely make it from Torres to Italiano. It will be a long day, but it’s mostly downhill, so you should be alright. It will be a long one, but totally possible!

  • Reply
    Bill Collis
    October 5, 2017 at 1:06 pm

    I did the original booking request online with Vertice on 21 Aug, still no response from them
    I have emailed and I am now trying to ring everyday, most days it is just engaged
    Occasionally it rings, once a very nice woman answered and she found our booking request and said it would be 3 days, but that was 10 days ago.
    All the other times it rings it just gets cut off

    • Reply
      Fiona McEwan
      October 16, 2017 at 2:53 am

      Hi Bill, Have you heard back from Vertice yet & if so, did they give you any update on their response times/priorities or whether you needed to resubmit your original booking request form on their website?
      My booking request made on the 29 August is still answered and I’ve followed up, in Spanish, via three further unanswered emails now.
      Cheers
      Fiona

  • Reply
    Cassie
    October 16, 2017 at 2:45 am

    Hi Taylor,

    Thanks for posting this – it is very useful! We are planning on going in April 2018.

    Do you know when these campgrounds / huts will start to sell out?

    • Reply
      Taylor Record
      October 17, 2017 at 6:31 am

      Hi Cassie. I believe booking opens 6 months ahead and it’s best to get the reservations as soon as you know your dates. That being said, April is creeping into low season, so you don’t have to worry quite as much as those traveling in high season.

      • Reply
        Cassie
        October 18, 2017 at 11:38 pm

        cool thanks Taylor!

  • Reply
    Alex
    October 16, 2017 at 4:19 am

    I am doing a Torres Del Paine circuit starting the 25th of December if Vertice Patagonia ever replies to my emails or answers my calls.

    Does anyone have any information regarding the availability of Camp Dickson, Camp Perros and Camp Paine in the final days of December? This is getting quite frustrating and I hope that if I don’t manage to get reservations that it is still possible to camp on these sites.

  • Reply
    Alison Roberts
    October 16, 2017 at 6:13 pm

    Hi Taylor.
    I got back off the trek yesterday (16 October) and thanks so much for all the advice.
    Maybe I could add some up to date info.
    We booked about 3 weeks ago and had no problems with either Vertice or Fantastico. They both replied with in a couple of days and even when we had to change our original dates it was no problem. Perhaps they are getting their act together at last and it is the quiet part of the season. I did however have a major problem with CONAF and could not contact them at all. (This turned out to be very lucky as we had torrential rain and camping at Italiano would not have been pleasant)
    As we couldn’t book at Italiano we decided not to carry all our camping gear so we booked a ready set up tent at Paine Grande for the 1st night. Good tent, brand new sleeping bag, cooking area is very good, you are in a warm room with dinning room attached and lots of power points for charging things. You need your own stove.
    Day 2, walked to Los Cuernos in torrential rain. Italiano looks like a great spot to camp in good weather but in the rain it was miserable. They even stopped people going further up the Francis valley. We preceded to Los Curnos, where we had again booked a set up tent, only to be told that the tents were not in use and that we would have to sleep in a lovely warm, dry dorm. This made 2 dripping hikers very happy). Staff were great here. If you meet Paco say hi from me please.
    The tracks in the Vertice area are very well maintained with bridges over streams and walk ways over boggy bits. But in the Fantastico area you have to wade through streams and rivers (very dangerous with the amount of rain we had) and there is a very swampy area where people lost shoes, so wear boots.
    Day 3 weather better but very windy. Almost got blown off the track near Chileno refuge. Once again we were moved from the tents into dorms (I had to ask here so if the weather is bad it’s worth a try. Again there was no extra charge.)
    We cooked our selfs at P G but had to do the full board option at the other 2 and we felt that the food was very good. My partner has dietary problems and she was very well looked after. We informed Fantastico Sur before we started and all her meals etc were ready.

    Also, there is a talk every day at 3pm at Erratic Rock in Puerto Natales. It’s free and very informative. I recommend going.

    Hope you all have a great time. We did despite the bad weather
    Alison

    • Reply
      Taylor Record
      October 17, 2017 at 6:25 am

      Hi Alison. Sorry about your grim weather, but thanks for the updates!

  • Reply
    Anne
    October 17, 2017 at 1:27 pm

    Hello,

    Thanks for all the useful information on this thread.

    Can I please get advice on the following schedule for campsites on the W Trek. I have chosen these specific campsites due to availability according to Vertice & Fantastico Sur sites but have yet to receive confirmation:
    Jan 6: Camp Grey
    Jan 7: Camp Paine Grande
    Jan 8: Camp Frances (what is another option in case this is booked out)
    Jan 9: Camp Chileno (because we really want to see the Torres at sunrise)

    Thanks in advance,
    Anne

    • Reply
      Taylor Record
      November 1, 2017 at 11:24 pm

      Hi Anne! Your itinerary sounds perfect — you won’t even have any miserable days of walking in there! Enjoy your trip!

  • Reply
    Alex Homer
    October 17, 2017 at 10:07 pm

    Hi everyone,
    I finally managed to get bookings through Vertice by using some advice I found on tripadvisor:

    The agents all have email addresses that follow the following format:

    ventas01@verticepatagonia.cl
    ventas02@verticepatagonia.cl

    etc…

    So I emailed ventas01 through ventas06 with blind carbon copy, and two days later ventas05 got back to me… The person I got this from received a response from ventas06 so I think it is worth going through all of them.

    I would also say you should be very careful in making sure they book what you ask for, as first she had the wrong campsites, and then she had the wrong month! There was also about a 5 hour gap in the time where she originally contacted me and when she responded again, so don’t get frustrated.

    • Reply
      Anne
      October 18, 2017 at 10:08 pm

      That’s great news!

      I filled in the form online and they got back to me the next day saying one of the campsites I wanted was full, but last night I got lucky because someone cancelled their reservation. So happy!

      Still no word from Fantastico Sur though after several follow ups.

    • Reply
      Phil
      October 23, 2017 at 7:20 am

      Whoop whoop! Thanks for the advice Alex! I wrote to ventas01-ventas10 and ventas10 replied!

      • Reply
        JoJo
        October 31, 2017 at 4:28 pm

        Which form online did you fill? I looked all over. Emailed then a week ago, nothing. Just emails again, but will also use Alex’s tip also

        • Reply
          Eric Leithliter
          November 2, 2017 at 10:11 pm

          I’m with you Jojo! Where is this mythical online form?

    • Reply
      Sandra
      October 25, 2017 at 9:25 am

      Alex, your advice helped us a lot and we managed to finalize our reservation in few days after ventas05 got back to us. Thanks a lot!
      Taylor, this blog post is great, thank you, thank you, thank you. And comments – awesome.

      About the whole process – at first (after more than 3 weeks) Vertice answered us that they have no availability for our dates. But when we reached them by phone they told us that they are not taking reservations for November for O circuit because they are not sure if they can provide service because of the weather. They recommend us to contact them at the beginning of November again. But then (like 10 minutes later) other person responded by email that they can make a reservation for our schedule (that is Dickson – 20.11, Los Perros 21.11, Grey 22.11) and they actually did. So I have no idea how it works and if they have any policy for that, but keep in mind that when they say “we have no availability” it might not be “we are sold out”. It is worth trying to reach them again.

    • Reply
      Andy
      October 31, 2017 at 5:22 am

      Alex – when were you able to book this for? We are looking to go in January 2018, do you happen to know the availability around this time, we’ve been trying to book for weeks and weeks with no success so far.

  • Reply
    Ro
    October 20, 2017 at 2:20 pm

    Thank you for this fantastic post! Wish I had found it sooner.

    My partner and I had our bookings all set back in Sept. for a late November 21-28 O Trek for the schedule below but then never heard confirmation back from Vertice for weeks. We started getting more panicked and following up with more emails to ventas01…06 and phone calls (we are in Chile now). ventas10@verticepatagonia.cl just got back to us.

    Unfortunately, we can get a space for Dickson & Perros but Grey is completely booked and Paso is not available at all in November. We could also get Paine Grande for the day before our Italiano.

    Our original schedule:
    Nov. 21 Serón (confirmed)
    Nov. 22 Dickson (available)
    Nov. 23 Perros (available)
    Nov. 24 Grey or Paso (unavailable); Paine Grande is avaialble
    Nov. 25 Italiano (confirmed)
    Nov. 26 Francés (confirmed)
    Nov. 27 Chileno (confirmed)

    My questions on which I’d appreciate your opinion/advice, since we are approaching our window to cancel existing reservations:
    1) Do we cut our losses and just plan to do the W Trek starting with Paine Grande? (We’ll have to hang out in Punta Arenas/Puerto Natales longer since we already have plane tickets set). We can potentially tack on Camping Pehoe beforehand for more camping time.
    2) Do we keep our bookings for Serón, Dickson & Perros and keep trying for Paso or Grey for that very specific day, while booking Paine Grande in case Paso/Grey never materialize and we have to do the W? (Assumes we will lose money on a reservation somewhere).
    3) If we can’t get Paso/Grey, could we potentially hike as far as Serón and then turn back around? (Or even Dickson or Perros? Assuming we could get camping spaces We then could take a bus/catamaran to pick up the W from the West as we originally planned.

    Thanks in advance for any thoughts you can offer.

  • Reply
    Jen
    October 20, 2017 at 8:39 pm

    Update! I actually managed to get a response and successfully book my campsites with Vertice. I did what Alex suggested above, thanks Alex!, and I got a response in a few hours from ventas05. They had my dates available ( the week of November 12). Wooho!

  • Reply
    André Baumgarten
    October 21, 2017 at 6:35 pm

    VERY IMPORTANT UPDATE!!!!!

    I got an email from FantasticoSur today in which they told me that the CAMPGROUND SÉRON WILL STAY CLOSED UNTIL 15TH NOVEMBER DUE TO FLOODING OF THE TREKK. This follows up the heavy rains Alison wrote here on the 16th October. IT IS IMPOSSIBLE TO WALK THE O. Panic but I found a solution for which I only have to change three camps. For everyone with the same problem, here my idea:

    Instead of Séron take Frances (both FantasticoSur, if availability, should be fine to change, I will write them after my post here)
    Instead of Dickson take Paine Grande (both Vertice, same, I try)
    Instead of Los Perros take Grey (both Vertice).
    The next day arrive at Camp Paso, which you probably will have booked already, because it will be the same day just you arrive from the other side. And then the way back or the ferry .

    Good luck guys and girls. Saludos

  • Reply
    Peter w
    October 22, 2017 at 3:05 pm

    I just got a message from fantasticosur saying that the o circuit will be closed until November 15th due to flooding. Now I can’t get new reservations. Sucks as I booked over two months ago. Anyone else got this problem. I was booked for November 7th to start.

    • Reply
      André Baumgarten
      October 23, 2017 at 11:15 am

      Hey Peter, read my comment directly above yr post. Same problem :-/ Thats the unpredictable nature Paragonias.

      • Reply
        Pete W
        October 24, 2017 at 3:21 am

        Hey André, I just read your message now. Yeah seems like a few people will be having the same problem. As for your plan to walk backwards, in a clockwise direction, that will only work until you reach refugio grey. Right after refugio grey, there is a guards building that will not let people enter into the ‘o’ circuit section from that direction. So it will not be possible to use the campamento paso unless you enter from a anti-clockwise direction. But it will be possible to hike until refugio grey.

      • Reply
        Claire Lawrence
        October 24, 2017 at 9:19 am

        Does anyone know where I can find information on this? I have bookings on similar dates but have no email telling me things are closed. Does anyone know if the W trek is still open or is everything closed off?

        Thanks!!

        • Reply
          Andre Baumgarten
          October 24, 2017 at 11:19 am

          Hi Claire,
          if you walk the W all is fine. It is just the section between Torres Central and Séron. Thats why you hvnt got an email. Enjoy.

          • Claire Lawrence
            October 24, 2017 at 11:21 am

            No, I wasn’t meant to be walking the W, I was meant to be doing the ‘O’ and have bookings for Torres Central and Séron. I’m just wondering if that part is closed, will we be refunded for those sites and we can just walk the W instead if there’s no option to do the O part.

          • André Baumgarten
            October 24, 2017 at 9:30 pm

            FantasticoSur offered a 100% refund or what I will do, I will ask for Camp Frances. What about Vertice, I don’t know, I was in contact with them yesterday in order to swap Dickson and Los Perros for Paine Grande and Grey and I hope that will work. So far nothing got sure.
            Don’t suppose that there will be something automatically be refunded or changed. Def. you have to do it and pray, that it works.

  • Reply
    Prune
    October 23, 2017 at 8:57 pm

    the free campsites are really full until February ??? We currently let ourselves be carried by our trip. We had to anticipate reservations for November 26th … too late! Or maybe I’m doing it wrong …

  • Reply
    Fiona McEwan
    October 27, 2017 at 3:41 am

    Hi Taylor, Do you know if the O Circuit can be hiked in April? The various websites say the track is open until 30 April but I’ve just been emailed by Vertice saying they wont take my bookings at Dickson and Perros around the 18th April as the O Walk closes 30 March (Although Fantastico Sur let me book for 17th April at Serron)- I cant seem to find anything on any websites verifying this close of 30 March and Vertice are not responding. Many thanks.

  • Reply
    Hanley
    October 31, 2017 at 6:56 pm

    Any updates? I was supposed to start my circuit hike on Nov 19th. Is this possible? Does anyone know what campsites/routes would be best if trying to do the circuit in 8 days?

  • Reply
    Jenna
    November 2, 2017 at 1:41 am

    Hi there, just wondering if anyone knows if there is a place to fill up a fuel canister for a MSR Windburner or Jetboil in Puerto Natales or if that has to be done in Punta Arenas? Any help is greatly appreciated!

    • Reply
      Taylor Record
      November 3, 2017 at 9:03 am

      Hi Jenna. I didn’t do it myself, but Puerto Natales is quite a busy trekking town, so I imagine it’s actually a better place to do it! Erratic Rock collects partially used fuel canisters, so I have to imagine they can fill them as well. If they can’t they’ll surely know where to send you. Enjoy your trip!

  • Reply
    Eric Leithliter
    November 2, 2017 at 10:21 pm

    Hi Taylor. Thanks for all the info. A huge help. I’m doing the Q next month and rumors is that Grey is booked and Paso is not showing up on the CONAF site. What’s your take on doing Los Perros to Paine Grande in one day? Traveling solo and seasoned backpacker. Thanks!

    • Reply
      Taylor Record
      November 8, 2017 at 11:48 pm

      You’re asking the right person! I was in a similar situation in April — I ended up hiking Dickson to Paso in one day (not recommendable as you finish with the pass) but Los Perros to Paine Grande is definitely doable. I think you should expect to walk around 11 hours, but it’s a nice trail and it starts with the hard part and gets easier. The day before will be challenging, but as long as you’re willing to struggle a bit, you’ll absolutely make it in one piece and before sunset. Good luck with your trek!

      • Reply
        Eric
        November 14, 2017 at 8:18 pm

        Thank you so much Taylor. Now just to get Vertice to reply…

        • Reply
          Taylor Record
          November 17, 2017 at 11:08 pm

          I know it’s frustrating, but it’s worth the wait 😉

  • Reply
    Hannah
    November 7, 2017 at 5:37 am

    Hi, I am scheduled to do the W Trek Nov 11 – Nov 15. I have been closely watching the weather for the past two weeks. It looks like Nov 11 and Nov 12 are going to be pretty bad for rain (both 80% chance of rain with rainfall nearing a quarter of an inch). My current plan is Refugio Grey (Nov 11); Paine Grande (Nov 12); Italiano (Nov 13) Chileno (Nov 14).

    Is it too late to try and switch refugio campsite reservations around to try and avoid the possible down pour of rain? I was thinking I could maybe try to switch my trek to Nov 14 – Nov 18: staying at Chileno (Nov 14); Italiano (Nov 15); Paine Grande (Nov 16); and finally Grey (Nov 17).

    Is it possible to make last minute changes like this with campsite reservations? Do the booking agencies have offices in Puerto Natales that I could go to and talk with someone about this situation. Any recommendations will be helpful! Thanks 🙂

  • Reply
    Agnes
    November 11, 2017 at 10:30 am

    Thanks for a great guide. My question is; is it allowed to do an ‘incomplete W trek’ or do you have to book and pass all campsites/accommodations along the trek?

    • Reply
      Taylor Record
      November 12, 2017 at 1:30 pm

      Hi Agnes! The W-Trek is quite accessible. It’s actually possible to do each leg of the W in 1-2 days if you choose! Which part are you considering?

  • Reply
    alex
    November 14, 2017 at 7:08 pm

    hello,hello
    so, if i fly to puerto natales and get into any hotel, how possible is to do all of the reservations and all on site? or it’s all close to impossible?
    sounds pretty Epic
    thank You

    • Reply
      Taylor Record
      November 14, 2017 at 7:56 pm

      Hi Alex. For the most part, campsites are booked months in advance. You’d be lucky to fill in 1-2 sites locally! Good luck with your booking.

  • Reply
    Jonathan Urey
    November 16, 2017 at 10:17 pm

    hey

    I wanted to book my camping spots for glacier grey and paine grande but I couldn’t reach them. I tried to call them several times a day, and did send many emails but without any succes. Now everything is already fully booked for the beginning of December, which means that I can’t do it anymore..

    Never saw something organised this bad

  • Reply
    Mila
    November 19, 2017 at 6:32 pm

    Hola guys. How to book Camp Italiano? CONAF’s site doesn’t work.

    • Reply
      Taylor Record
      November 20, 2017 at 7:51 am

      Hey Mila! Which dates are you looking at? I’ve heard that the CONAF sites are booked up for a while.

  • Reply
    UK
    November 20, 2017 at 2:01 am

    I am in the same situation here. I am getting there on Dec 27 and want to do the W from Dec 28 to Jan 1. All the Fantastico Sur camps for those dates are completely full (I have not seen a vacancy for a long time) and Vertice does not bother to reply. I have already booked my air tickets. Not sure about what to do! Is there anything else to see in that area (just preparing for the worst case scenario)?

  • Reply
    Callum Yeomans
    November 20, 2017 at 12:33 pm

    They’ve just released a new online booking system as promised, I’m still having some issues with it (can’t get a USD option or choose a tent), but it’s a way to get a booking if one is available!
    http://verticepatagonia.cl/reservas

    You can choose English from the homepage and go back to bookings if your Spanish isn’t too sharp.

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